Terms of Service

Service Description

Graves Digital LLC DBA Moonhopper provides voice assistants and websites to local service businesses. Our voice assistants answer inbound calls, collect caller information, and relay leads to the business owner via SMS and logging tools.

No Guarantee of Availability

We strive to keep our services running reliably but do not guarantee uninterrupted availability. Our services depend on third-party providers (including Twilio, Retell, and others) and may experience downtime due to factors outside our control.

Limitation of Liability

To the fullest extent permitted by law, Graves Digital LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, lost profits, or loss of business opportunities, arising from the use of or inability to use our services. Our total liability for any claim shall not exceed the amount paid by you to us in the twelve months preceding the claim.

Text Message (SMS) Terms

If you call or text a business that uses a Moonhopper-powered phone number, or ask it for a quote, that business may text you back about your request. If you are a customer of that business, it may also text you about your service with it. These texts may include:

• The quote or estimate you asked for
• A callback or follow-up about your request
• Scheduling, confirmations and reminders for service with the business
• Account notices, such as an open balance

We don't send promotional texts unless you separately agree to them in writing. Business owners receive lead alerts by text only if they opt in; they may add staff to receive alerts too. Anyone can reply STOP at any time.

Consent to receive texts is never a condition of purchasing any service.

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to any message. You will receive one confirmation message; no further messages will be sent. Reply HELP for assistance, or email hello@moonhopper.ai.

Supported carriers include but are not limited to: AT&T, T-Mobile, Verizon, Sprint, and most major US carriers. Carriers are not liable for delayed or undelivered messages.

Data obtained through the SMS program will not be shared with any third parties for their marketing purposes.

For more information about how we handle your data, see our Privacy Policy.

Automated and AI-Powered Communication

Moonhopper uses AI-powered virtual assistants to handle inbound calls on behalf of business clients. These assistants use AI-generated voice technology to interact with callers. Responses aim for accuracy but may occasionally contain errors. Users should verify critical information directly with the business.

By calling a Moonhopper-powered phone number, you consent to interact with an AI-powered virtual assistant and to have your call recorded and transcribed for service delivery purposes.

User Responsibilities

By using our services, you agree to provide accurate information and to use the services only for lawful purposes. Business clients are responsible for complying with applicable laws regarding how they use the lead information collected through our platform, including telecommunications and marketing regulations.

Changes to These Terms

We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the updated terms.

Governing Law

These terms are governed by the laws of the State of Oklahoma. Any disputes arising from these terms or the use of our services shall be resolved in the courts of Oklahoma.

Age Requirement

You must be 18 years of age or older to use this SMS service. By using our services or opting in to receive messages, you confirm that you are at least 18 years old.

Contact

Questions about these terms? Email us at hello@moonhopper.ai.